Refund policy
Damaged, missing or incorrect items
Please check your delivery on arrival and tell us within 7 days at support@qaadir.me, with photos. We will replace, repair or credit the item at our cost.
Returns of stock items
Unused stock items in their original, unopened packaging can be returned within 30 days of delivery with a return authorisation from us. A restocking fee of 15% applies, and the buyer pays return shipping. Please contact us before sending anything back; returns sent without authorisation cannot be accepted.
Items we cannot accept back
- Custom-made or made-to-order products
- Materials cut to size
- Opened skin-contact and hygiene items, such as liners, socks, gel products and insoles
- Resins, adhesives and other chemicals
- Software licences
- Special orders
Equipment
Machines and scanners are covered by the manufacturer's warranty. We handle warranty claims, repairs and replacement parts for you. Installed equipment can only be returned under warranty.
Refunds
Once a return is received and inspected, approved refunds are made to the original payment method within 10 working days.
Contact
Qaadir Assistive Technology FZ LLC, Compass Building, Al Marjan Island, Ras Al Khaimah, United Arab Emirates. Email support@qaadir.me or call +971 54 452 4679.